9 AugAdRoll welcomes StartupNation members.
by brett | Community, News | No Comments

We are very pleased to announce that we have partnered with the premier community of entrepreneurs on the web, StartupNation. Through this agreement, AdRoll will be featured in StartupNation’s Business Directory, and our services will be presented when interested entrepreneurs seek information on the SN site regarding online advertising.

From our perspective, it gives us the opportunity to educate a large and growing community of entrepreneurs about the ROI and branding benefits that retargeting can offer their businesses. Once this motivated group of business-owners learns that they can harness the same brand-building power that the big boys do, watch out.

Any entrepreneurs out there who haven’t yet checked out StartupNation should really do themselves a favor. They’ve got a great community, and (ahem) a great roster of solution providers that can help anyone making the scary-but-exhilarating step into owning their own business.

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brett

Born in New Orleans, recently relocated to the Bay Area, I have spent the past decade working as a marketing, communications, and writing professional for startups and financial services companies. I'm very pleased to be working with AdRoll, spreading the good word about retargeting and other cutting-edge display advertising techniques.

28 JulSimpler Geo-Targeting and Ad Builder Partnerships
by josh | News, Site Updates | No Comments

There are two major changes that we’re releasing today:

Discontinuing Online Ad Builder

Many advertisers that start working with AdRoll do not have banner ads ready to go. They may have avoided display advertising altogether because the ROI wasn’t there (previously) or it may have been years since they ran a display campaign and they need some new ads. Either way, they need creative ads developed.

Up until today, we have supported this need via the use of a simple template ad builder that we developed in-house. It was functional, but to be honest, not that pretty. The template-based ads also simply did not perform as well as custom made ones. We have decided to discontinue this free online ad builder in favor of a couple partnerships with some high quality companies that are focused on creative as their core competency. We are focusing our efforts on providing the best self-service tools for advertisers to buy and manage display campaigns across all of the major networks. We’ll let our great partners focus on providing the best tools and services for creative development.

If you go to launch a campaign and need new ads developed, you’ll see links to our first two partners in the space.

1) Canned Banners – easy-to-use Flash templates that allow non-designers to create professional-looking Flash ads. The three most common sizes are available, 300 x 250, 728 x 90, and 160 x 600.

2) Point Banner – professional service firm that will work with you to design a custom set of banners.

If you have created ads with our free online ad builder in the past, you do not need to do anything. They will still work just fine, you just won’t be able to create any new ones. Thanks for understanding.

Simpler Geographic Targeting

Through several usability studies, we found that users frequently had trouble with the geo-targeting section. In advertising language, most networks think of the country in terms of metro regions, that might be something like New York, including parts of New Jersey, Connecticut, and Pennsylvania. Well, most actual people don’t think of the country that way – but ad networks force you to buy inventory this way.

Geo-targeting on display advertising campaigns

We’ve simplified the interface for the geographic targeting to make these metro regions clearer and easier to understand. We hope you like it. Feel free to let us know any feedback when you’re launching your next campaign.

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.

14 JulMulti-Axis Reporting and Minimum Budgets
by josh | News | No Comments

We’ve got two significant announcements today. One is designed to improve our reporting process, and the other to ensure that we’re delivering maximum value to all of our customers.

One of our team’s key goals is providing full transparency, and then empowering users to take advantage of that transparency with best-in-class reporting tools. While we consider this an ongoing, never-finished process, we have taken a major step forward today with the release of Multi-Axis Reports.

(We’d really like it if you would imagine those words are accompanied with a stirring, John Williams-style theme song).

What this means is that, for the first time, you can select two different metrics, and chart them simultaneously on multiple y-axes.

In other news, we have decided that all new campaigns will require a minimum weekly budget of $25. We use multiple ad networks, thereby maximizing our advertisers’ reach, but campaigns with sub-$25 budgets usually fall beneath the daily minimum spend required by those network partners. And because these campaigns don’t meet minimum spends, we can’t serve their ads properly. In some cases, in fact we have been prevented from serving a single impression.

Please note that these changes apply only to new accounts. Existing campaigns will not be subject to the $25 minimum cap (though unfortunately they will still be affected by the above-mentioned problems with getting their ads served). We’re still dedicated to serving advertisers at all (workable) budget levels, and will continue to keep our weekly minimum budget as low as possible without impacting our ability to run campaigns. In fact, if the situation changes, and we are again able to serve ads reliably with a sub-$25 budget, we will remove this restriction.

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.

7 JulRetargeting–How It Works (Our New Intro Video)
by brett | News, Retargeting Basics, Site Updates | No Comments

Thanks to some excellent work by Quan Nguyen, our designer extraordinaire, we are very pleased to present our brand new intro video, which explains AdRoll’s retargeting service.

AdRoll Homepage Video from AdRoll on Vimeo.

You will note that the video stars one Adam Berke, our Head of Accounts. Clearly, we have discovered a significant onscreen talent, and we expect him to begin wearing sunglasses around the office, carrying one of those tiny dogs, and talking about how they “let simply everyone into Cannes these days” very soon.

We know we love the video, but we’d also love to hear what you think in our comments section.

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brett

Born in New Orleans, recently relocated to the Bay Area, I have spent the past decade working as a marketing, communications, and writing professional for startups and financial services companies. I'm very pleased to be working with AdRoll, spreading the good word about retargeting and other cutting-edge display advertising techniques.

2 Jul2 Great Presentations
by josh | Commentary | No Comments

We recently uploaded our first slideshow. In the process, I spent some time browsing around at other business and advertising presentations and wanted to share 2 that I found particularly interesting.

The first here is some heavy statistical research from Morgan Stanley on trends in mobile and internet adoption and advertising. There are quite a few charts demonstrating the truly unprecedented adoption rates of new technologies like iPhones, iPads, and Android phones. It’s kind of startling to see the mobile trends compared with the initial adoption of the internet. There is also a short, but powerful section on the “Golden Age” of online advertising. We certainly agree that we are entering a bit of a renaissance with online advertising as new technology makes it possible for advertisers to achieve measurable success on their campaigns.


The second presentation I wanted to share is not as focused on online advertising in any way, but rather some interesting trends on the future of retail. Once again, mobile and internet technologies make it possible to create some amazing experiences for consumers. Flip through it quickly, don’t bother reading the fine print.

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.

29 JunWhat is Retargeting? Now on Slideshare.
by josh | Retargeting Basics | No Comments

Thanks to @BeccaDaneault we now have a quick overview of retargeting up on one of our favorite sites, Slideshare. This is an informational presentation that touches on the basics of retargeting and introduces a few of the optimization techniques.

Let us know what you think:

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.

24 JunOptimization Matters
by josh | Features | No Comments

Advertising OptimizationWe’re releasing a big enhancement to our advertising technology today.  Everyone knows that testing and measuring is the key to success to many marketing campaigns. Today we’re enhancing two important optimization techniques for display advertising campaigns.

Network Budget Allocations – AdRoll allows advertisers to run campaigns across multiple ad networks. For each advertiser, some networks may perform much better than others.  We now have some smart defaults on the back-end in order to initiate campaign budgets across several networks, and then have the ability to optimize ad budgets across each network based on performance.

Ad Optimization – It’s a well-known best practice to be in some constant test mode with banner ads. Many of our advertisers have multiple versions of each ad size to perform this testing.  We’re upgrading our ad servers to perform CTR-based optimization on each of the ad sizes.  This is done by an algorithm utilizing an epsilon-decreasing function that allows for equal or fair-share testing initially and then learns which ad performs better and serves that ad more often.

Both of these features will optimize advertiser campaigns on the back-end automatically and improve performance of the campaigns.  Existing advertisers that are running multiple different ads of the same size should see a gradual improvement in the CTR as the algorithms work to improve your overall ROI.

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.

16 JunWhat Small Businesses Don’t Know About Advertising
by josh | Commentary | No Comments

Small Business Display AdvertisingI used to be an advertiser for a small startup and managed a monthly budget upwards of $30K per month.  At the time, I thought I knew a fair amount about the world of online advertising, but really I had just scratched the surface of the possibilities.  As technology stands today, big advertisers with big budgets have access to a wealth of tools and information that are simply unknown or unavailable to the vast majority of businesses.

Why are these things virtually unknown?  Simple.  Many of the technologies require human support and therefore agencies or networks put minimum ad budgets in place.

So, here’s a quick summary of what I think small businesses generally don’t know about online display advertising:

CPM Buys – Nearly all display advertising is purchased on a CPM basis.  If you, as an advertiser, are purchasing on a CPC or CPA, that just means someone is taking the “risk” for you and buying on a CPM and billing you the difference.  I put “risk” in sarcastic quotes because it is short term risk for the vendor.  If they end up not making a good enough margin, there are ways to just scale back so they don’t lose any money and you don’t get any benefit.  My belief is that the whole industry is trending back toward CPM as the basis for all ad spend because it aligns the goals of advertisers and intermediary agencies or technologies.  Then together, you can make smart decisions about which impressions to buy based on past performance.

Retargeting – It’s several years old as a technology, but still many advertisers don’t know about retargeting.  It’s a technology that allows advertisers to target ads only to people that have been to their site before.  It performs anywhere from 2x – 4x better than more traditional display advertising campaigns that might just across an entire ad network.

Behavioral Targeting – This one is a big surprise to most people.  Did you know that when you are browsing Kayak.com or Shopping.com or any other comparison shopping type site, your data is being tracked and later sold.  Contrary to privacy concerns, I believe this is a good outcome for most consumers.  Here’s how it works – Shopping.com places a cookie on your browser that records your intent data, eg you searched for a “digital camera.” Shopping.com then sells this data to a data provider, such as BlueKai or Exelate.  These data providers then turn around and sell this data along with a healthy markup to advertisers or to ad networks.  Advertisers can then select a defined list of users that have, for example, previously searched for “digital cameras” in the past 30 days.  They may also have very good demographic data as well, including gender, age, income, geographic location.

Ad Personalization – Try this.  Go to a few online travel sites and start searching for flights to Las Vegas.  Then go to a bunch of other unrelated sites, eg YouTube, and let me know if you start seeing ads for flights to Las Vegas.  Several companies, (including AdRoll), can utilize data feeds that include keywords searched, URLs visited, time on page, pages / visit, etc.   Combine that data with a feed of possible banner ads, landing pages, and special promotions, and you can now get fully customized ads.  More advanced advertisers are utilizing these feeds and in some cases, APIs to internal data, to provide a highly personalized ad experience.

Channel Combination – small advertisers tend to be ruthlessly focused on channel by channel optimization.  For example, testing out a $250 ad buy on display and looking at cost per conversion.  If the results are above the target CPA, test is over.  If the results are lower (better) than the target CPA, the business will typically invest more.  What some small advertisers don’t realize, is the cross-channel impact of campaigns.  Basically, a well executed display advertising campaign will positively impact search campaigns, and vice versa. Several studies have been done on the subject.

Margins – When you spend $100 on advertising, do you know how much of that reaches the publisher?  In most online advertising transactions, there are a number of middlemen that each would like a cut of that $100 pie.  Take a look at a previous post on overview of display advertising world.  So, the reality is that, most likely, anywhere from 25 – 40% of your spend is making it to the publishers.

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.

8 JunIndispensable Tools
by josh | Commentary | 1 Comment

This post is off topic, but I thought it might be helpful for some.

I have friends and colleagues that frequently ask me about productivity tools or collaboration tools.  I have a personal passion for being an early adopter of web-based tools and I feel like I’ve signed up for about a thousand different free trials over the past couple years.  But after using most tools once, I usually never touch it again.  But, there is about 1 out of 100 that becomes simply an indispensable tool in my life as a Product and Marketing Director.

What makes something indispensable? If you feel that the absence of the tool would significantly impact your ability to do your job or enjoy your life, then it’s indispensable.  Even if I don’t use them every day, these are tools that I return to time and time again.

Here they are:


Skitch (oDesk Screensnap or Jing if you’re on a PC) – A screenshot and drawing tool is probably the single most important tool that I use on a daily basis.  As a product manager and as a manager of remote contractors, I feel that it’s absolutely essential to have one of these in your toolkit.  Whether it’s filing bugs, highlighting UI issues, showing how-to instructions or even making simple wireframes, there’s nothing better.  Here’s a creative use of Skitch to show our sail plan for a trip to Catalina.

RememberTheMilk – There are hundreds of To-Do and Task management apps out there, but simple always wins. Remember The Milk plugs in to Gmail or Google Apps so you can have your task list and your email inbox side by side.

Posterous – This “posting” application serves as my Flickr, Facebook, and Twitter posting application.  Simple wins here because you just email your pic, video, etc and it’s automatically posted to whichever channels you prefer.

SEO For Firefox – If you’re even thinking about SEO, you must get SEO for Firefox to assist in your daily education about SEO.  Every Google search you perform becomes a learning opportunity by seeing rich data about every result.

Google Docs / Apps – I didn’t realize how dependent I was on Google Apps (mostly because of threaded email conversations) and Google Docs until I used Zimbra.  Zimbra made me want to rip out hair and punch computer screens.

SurveyMonkey – There’s nothing revolutionary about SurveyMonkey, except that it is exceptionally easy and just plain works.

Uservoice – As a product manager, getting customer feedback is essential.  Uservoice does it the best of all the “floating-Javascript-widget feedback companies.”

UserTesting – Everyone should know the importance of user testing by now.  Not surprisingly UserTesting helps you do user testing.  And it’s incredibly convenient — $39 (they raised their prices) and you get a 15 min flash video of someone testing your website within an hour.  Special shout-out to their customer service team which is second to none.

PBWorks – Easy, free, beautiful.  Setup wikis for just about anything.

Compete.com – One of those critical tools that I go back to all the time to check out how companies are doing.   The data is +/- 50% or more from actuals in my experience, but the trend lines are usually pretty good.  So, it becomes pretty easy to assess the health of a company by looking at their website traffic trends.

Drop.io – Of all the file sharing sites, I personally like drop.io the best.  It’s easy and seamless and doesn’t try to upsell enterprise offerings or anything like that.  And certainly doesn’t nickel and dime over delivery options.

SpyFu.com – I don’t use it much, but it’s helpful to be able to look at competitors and get a sense of how much they are spending on SEM.

NPS – Built a tool for this in-house, but I know KISS Metrics is working on something here that might be kinda cool.  Haven’t used it yet though so can’t say for sure.

LinkedIn – I use it for recruiting and sales.  For recruiting, there’s nothing better than just sending a Friend request with a personal message: “I don’t know you, but I’d like to talk to you about a job opportunity.”  This keeps it free and gets you around the ridiculous INMail fees.


Noticeably missing from the list:

Anything Calendar related.  I still haven’t found a calendaring app that works better than emailing someone with available times.  Old fashioned, but it works.

Social media outlets: Twitter, Digg, Reddit, Stumbleupon, Sphinn, Mixx, Quora, Foursquare.  I love all of these tools, but don’t consider any one of them indispensable.  They are all too similar and few, if any, have a truly unique value proposition to me.  Over time, this may definitely change.

All wireframing applications – Cacoo, Hotgloo, etc.

All charting / analysis tools – Excel is still king.

Any streaming music sites – I have zero loyalty to any of them. I also don’t think the trend of social data integrated with streaming music will make a difference.

Things that I think may eventually make my indispensable list: TokBox, TableauPublic (I love sharing data), GetSatisfaction.

Feel free to add comments with links to tools that you find indispensable in your daily work / life.

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.

3 JunAn Interview with Sean Dempsey, VC
by josh | Commentary | No Comments

We recently had the pleasure of sitting down with Sean Dempsey, Co-Founder at Merus Capital, to talk about venture capital, M & A activity, and online advertising trends. Sean brings 10+ years of experience in Corporate Development at Microsoft and Google to his role at Merus and to his role as Board Member at AdRoll. You can follow Sean on Twitter or read his blog.

Sean Dempsey, VC, Merus Capital

Sean Dempsey, Co-Founder, Merus Capital

Josh Breinlinger: Tell us a little about yourself.

Sean Dempsey: I’m a founding partner of Merus Capital, an early-stage venture firm. My two partners and I founded Merus in late 2007 to focus on software and Internet investing. The three of us worked together for about a decade at Microsoft and Google prior to starting Merus. My role at both companies was in Corporate Development, where we were responsible for all investments and acquisitions. I’ve been thinking about entering the venture business for about 15 years now, so it’s great to finally be doing it. On a personal note, I’m into trail running, skiing and tennis and think that besides the iPhone, the Sonos music system and the Garmin Forerunner 405 are the best consumer products in the last few years!

Josh: As an early stage VC, what are some trends you see in the types of companies that are getting started and getting funded?

Sean: There is certainly a lot of attention paid to consumer-focused startups. Even though it can be exceedingly difficult to predict consumer behavior, companies with breakout viral growth potential are always interesting to investors. With all the focus on consumer Internet startups, I think there is a tremendous opportunity to fund companies catering to the needs of other businesses, both large and small. Particularly where these companies can take advantage of the social nature of today’s web to rapidly build a brand, attract customers and get product and service feedback.

We also love seeing what I’d call “SaaS 2.0″ companies–whereas the first generation of software-as-a-service companies stored and reported on your company information and could tell you what you are doing, with the computing power economically available today coupled with the right algorithms, companies can take and process all that data and tell you what you should be doing.

Josh: What are the characteristics you look for in a startup before deciding to invest?

Sean: At Merus, we’re pretty focused on investing only where the business opportunity seems sufficiently large. The question we always ask ourselves is: “Is this the type of business that can generate $50 or $100 million in revenue at some point or are there structural constraints to this kind of growth?”  We try to “score” an opportunity along many dimensions–barriers to entry, customer impact, competitive intensity in the market, network effects, market size and ease of implementation among other metrics. And of course, we have to have full faith and trust in the team and they in us. A question we ask about the team is: “Do they strike the right balance of having a deep-seated belief in their vision and yet possess the flexibility to listen to customers and users to make informed course corrections?”

Josh: Let’s talk about the online advertising industry. With your background at Microsoft and Google and now as a VC, what trends do you see in this space and what type of M & A activity would you expect over the next couple years?

Sean: Well it’s hard to underestimate the importance of real-time bidding (RTB) in the online display industry. Though I like to call it IBB for impression-based bidding since that’s what we all care about–the ability to tailor advertising and content on a per impression basis.  The recent rise in retargeting is perhaps the first indicator of the power of IBB. There is still much to be done to increase liquidity–boosting inventory on exchanges and more broadly implementing real-time bidding–but the promises we’ve heard for the last few years are finally becoming real.

It will be fun to watch the M&A activity in this space over the next few years. All the ingredients are there to suggest a series of consolidations. Thematically speaking, I think we’ll see a couple things. The first is a flight to technology, by which I mean that networks and other inventory aggregators who don’t possess a highly scalable targeting and optimization platform will look to acquire that capability in order to serve a broader set of display advertisers. The second, which is already underway, is a consolidation of optimization capabilities–media + data + creative + landing page–in order to fully serve an advertiser’s needs and maximize ROI.

Josh: Question for you about data transparency and privacy concerns. Targeting technology is getting really powerful, but there are some privacy concerns out there as well. Do you see any major changes happening in this area?

Sean: Privacy will always be a concern on the web, though what tends to be forgotten is that marketers have long known a lot more about our real, offline lives than our online personas. The best, and perhaps simplest, thing to do is make users aware of how their data is being used. If people know more about what is happening in the background–what preference or historical data is being used, how it can be altered, and how to opt out–and this results in the display of highly relevant ads and content, then I think users will respond favorably. While some publishers and ad networks are starting to provide better transparency, I think an independently-managed “dashboard” to help users manage their personal data across sites and networks could be a very useful tool for cementing user trust and even improve targeting. What’s hard to predict are the actions of an overly aggressive market participant who broadly abuses user trust, sending us down a path of strict regulatory reform. I would hope we could avoid this through improved transparency and user controls.

Josh: Ok, now it’s time for a quick, shameless plug. As an investor in AdRoll, what do you see as the future for our company?

Sean: While Google’s introduction of remarketing has broadened awareness of general retargeting, we’re still in the early stages of what can be accomplished with more advanced retargeting techniques–customizing messages based on shopping, search and other intent-oriented behaviors, social connections, and individual preferences to name a few.

As the lead investor in AdRoll, I’m of course highly biased(!) but I’m really excited to see the company pushing the envelope on retargeting. And doing so in a way that is highly scalable and automated so that the benefits a large customer are also available to the broader base of display advertisers. Couple this with the site-targeted campaigns that AdRoll offers and it’s a very powerful yet simple way for advertisers of all sizes to benefit from display advertising. Companies like AdRoll will open the eyes of search marketers to the power and demonstrable ROI of display and help close the wide gap that exists today between the number of search marketers and those active in display.

Josh: Thanks Sean!

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josh

Director of Product at AdRoll. Retargeting ninja-in-training. Always interested in hearing your feedback at http://feedback.adroll.com.